Refund Policy – MAX OTT 4K

Effective Date: July 20, 2025
Last Updated: July 20, 2025

At MAX OTT 4K, we work hard to provide a stable and premium IPTV experience. However, if you are not fully satisfied with your subscription, we offer a clear and fair refund policy as outlined below.

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1. 30-Day Money-Back Guarantee

You may request a full refund within 30 days of your purchase if:

• You experience significant service issues not caused by your device, internet connection, or IPTV application.

• Our support team is unable to resolve your issue within a reasonable period.

• You request cancellation within 30 days, and you have not used more than 15% of the subscription duration.

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2. When Refunds Cannot Be Issued

Refund requests will not be approved if:

• The issue is caused by your internet provider, device limitations, or third-party apps.

• You have used more than 30% of the subscription validity period.

• The request is submitted after 30 days from the original purchase date.

• The subscription has already been activated and delivered as described.

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3. How to Request a Refund

To request a refund, please contact our support team and provide the following:

• Your Order ID

• The email address used during your purchase

• A brief explanation of the issue you experienced

Eligible refunds are typically processed within 5 to 7 business days.

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4. Additional Notes

MAX OTT 4K reserves the right to deny refund requests that:

• Fall outside the terms outlined in this policy, or

• Are determined to be fraudulent or abusive.

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If you need help at any stage, our support team is available to assist you.